Refunds and Exchange Policy
At OSKAH, we are committed to delivering products that are crafted with utmost care and attention to detail. Due to the nature of our personalised memorial products, which are custom-made to honour your cherished memories, we have specific policies regarding refunds and exchanges
All our products are made-to-order, which means they are crafted specifically for you based on your preferences and specifications. As a result, we cannot offer refunds or exchanges for a change of mind or any other reason unrelated to product defects or errors on our part.
We take great pride in the quality of our products, and we ensure that each item is meticulously crafted to meet our high standards. In the unlikely event that you receive a product with defects or errors caused by us, we will gladly take responsibility and rectify the situation.
Defective or Incorrect Products
If you receive a product that is defective or significantly different from what you ordered, please contact our Customer Service team within 7 days of receiving your order. We may request photos or other details to assess the issue and provide an appropriate solution, which may include a replacement of the defective product.
Due to the personalised and made-to-order nature of our products, cancellations are generally not accepted once an order has been placed and the design process has begun. We begin crafting your item shortly after receiving your order to ensure timely delivery.
If you have any concerns or inquiries regarding our refunds and exchange policy, please do not hesitate to reach out to our Customer Service team. We’re here to provide assistance and clarity to ensure your experience with OSAKH is exceptional.
Thank you for choosing OSKAH to commemorate your cherished memories. We appreciate your understanding and trust in our commitment to delivering personalized products of the highest quality.