Our products are meticulously crafted and personalised to honour your memories. The process takes about 1 week, including design time. After that, shipping time varies based on your location and the shipping method chosen during checkout. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days after dispatch.

Your satisfaction is important to us. If you receive a product with defects or errors due to our part, please contact our Customer Service team within 7 days of receiving your order. We’ll assess the issue and provide a solution, which may include a replacement of the defective product.

We can accommodate design changes until final approval. Our design process starts shortly after receiving your order to ensure timely delivery. Please double-check your design choices before completing your order. Extensive changes will lengthen to time to completion.

Currently, we offer shipping within Australia. We are working to expand our shipping options to serve customers worldwide. Keep an eye on our website for updates on international shipping availability.